Shipping policy

SHIPPING POLICY

Last updated: 01.05.2025

We’re excited to get your new dance shoes to you as quickly and safely as possible. Below you’ll find everything you need to know about shipping with Heels On Me.

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📦 ORDER PROCESSING

• All orders are processed within 2–3 business days.

• Orders placed on weekends or holidays will be processed on the next business day.

• You’ll receive a confirmation email once your order is placed, and a tracking email once it ships.

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🌍 SHIPPING DESTINATIONS
We currently ship to:

• EU countries

• Selected international destinations

If your country isn’t listed at checkout, please contact us to confirm availability.

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🚚 SHIPPING RATES & DELIVERY TIMES

Shipping rates are calculated at checkout based on your location and order size.

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📌 CUSTOMS & DUTIES
International orders may be subject to customs duties and taxes, which are not included in our prices. These are the responsibility of the customer and vary by country.

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🚫 NON-RETURNABLE ITEMS

• Shoes that show signs of wear

• Returns after the 14-day window

• Gift cards (if offered)

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💬 NEED HELP?
Contact us anytime at [your support email] — we’re happy to help!

Heels On Me

Email: natalja@heelsonme.com